RETURNS
We will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to our warehouse. Within 14 days, orders may be returned and we will issue a refund.
- All products must be returned within 14 days after the delivery.
- All products must be unworn and unwashed.
- All products must have all original Tarrāh Studios tags still attached.
- For hygiene reasons, underwear briefs, bodies, swimwear, facemasks, pierced jewellery and earbuds cannot be returned or exchanged unless faulty.
If you do not like your new purchase, you may return the item(s) for a full refund of the purchased price, by our warehouse. We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than to try the product(s) on and in the same state that it was sold to you). Please note that where possible, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging.
Return Shipping Address
To return your product, please ensure it is securely packaged and send it to the following address:
Tarrāh Studios, Joan Muyskenweg 38, 1114 AN, Amsterdam, Netherlands
Kindly note that customers are responsible for covering the shipping costs and arranging for the return themselves. We recommend using a trackable shipping service to ensure the package is safely delivered.
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We will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Please be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 14 days after the delivery. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. In addition, underwear briefs, bodies, swimwear, face masks, ear buds and pierced jewellery cannot be returned or exchanged. As soon as we have received and approved your return, it will take approximately 7 to 10 business days to process your refund.
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In the event that you haven't received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your payment carriers and banks and regardless you have not gotten your refund yet. Please get in touch with us on our email contact@tarrahstudios.com.
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Refunds will be issued the same method of payment and the same credit or debit card as the original purchase (except for gift cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.
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We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Tarrāh Studios and will be judged in a reasonable way. If you have received an item that is faulty, or the incorrect item in your delivery, we will help you rectify this as soon as possible. Return costs for faulty items are covered by Tarrāh Studios. We will issue a refund for the damaged goods and you can make the order again or we can offer to exchange the faulty item(s).
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We will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Please be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 14 days after the delivery. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. In addition, underwear briefs, bodies, swimwear, face masks, ear buds and pierced jewellery cannot be returned or exchanged. As soon as we have received and approved your return, it will take approximately 7 to 10 business days to process your refund.
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Refunds will be issued the same method of payment and the same credit or debit card as the original purchase (except for gift cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.
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In the event that you haven't received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your payment carriers and banks and regardless you have not gotten your refund yet. Please get in touch with us on our email contact@tarrahstudios.com.
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We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Tarrāh Studios and will be judged in a reasonable way. If you have received an item that is faulty, or the incorrect item in your delivery, we will help you rectify this as soon as possible. Return costs for faulty items are covered by Tarrāh Studios. We will issue a refund for the damaged goods and you can make the order again or we can offer to exchange the faulty item(s).