Refund policy
We will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to our warehouse. Within 14 days, orders may be returned and we will issue a refund.
- All products must be returned within 14 days after the delivery.
- All products must be unworn and unwashed.
- All products must have all original Tarrāh Studios tags still attached.
- For hygiene reasons, underwear briefs, bodies, swimwear, facemasks, pierced jewellery and earbuds cannot be returned or exchanged unless faulty.
If you do not like your new purchase, you may return the item(s) for a full refund of the purchased price, by our warehouse. We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than to try the product(s) on and in the same state that it was sold to you). Please note that where possible, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging.
Return Shipping Address
To return your product, please ensure it is securely packaged and send it to the following address:
Tarrāh Studios, Joan Muyskenweg 38, 1114 AN, Amsterdam, Netherlands
Kindly note that customers are responsible for covering the shipping costs and arranging for the return themselves. We recommend using a trackable shipping service to ensure the package is safely delivered.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.